Reference

How rg777com Handles Your Personal Information

Your account information — including the details you provide during registration and the payment methods you connect, such as GCash, Maya, and InstaPay — is handled with clear rules about what we collect, why we collect it, and how long we keep it.

Account Data TransparencyGCash, Maya, InstaPay ContextPhilippines-Eligible AccountsYour Access RightsData Retention Explained
rg777com How rg777com Handles Your Personal Information
DATA CARE IN PRACTICE

How We Protect and Manage Your Information

Protecting your account data is a practical process, not just a policy statement. From the moment you link a GCash or Maya wallet to your account, the connection is encrypted and the credentials are never stored in plain text on our systems. Here is how the four main areas of data care work on this platform.

Encryption and Account Security All data in transit between your device and our servers is encrypted using SSL. Account logins use OTP verification tied to your registered mobile number for an added layer of access control.
Cookie and Session Tracking We use session cookies to keep you logged in and preference cookies to remember your display settings. You can clear cookies through your mobile browser or app settings at any time without losing your account.
Data Retention Schedule Account records, including InstaPay transaction references and identity verification documents, are kept for the period required by applicable law. Once that period passes, records are deleted or anonymised.
Requesting Corrections or Deletion You can request a review of any personal data we hold. Corrections to name, contact details, or linked e-wallet information can be submitted through the Help Centre or by contacting support directly.
PRIVACY CONTACT PATHS

Reach Us About Your Data

If you have a question about how your data is handled, want to request a copy of what we hold, or need to report a concern about your account information, our support team is set up to handle privacy-specific requests separately from general account queries. Use any of the channels below to get the right team.

Live Chat Support Start a chat session from the account dashboard. Identify your request as a privacy query so the agent routes it to the data team without delay.
Email Data Requests Send a written request to our support email for formal data access, correction, or deletion requests. Include your registered account ID for faster handling.
In-Account Help Centre Log in on mobile or desktop, go to Account Settings, then Help. Select the Privacy and Data category to submit a structured request directly from your profile.

Common Questions About Your Data Rights

These are the questions we hear most often about personal data, account privacy, and how your information is handled. Each answer reflects actual practice on this platform, not a generic policy summary.

We collect the details you submit during registration — name, email, mobile number — plus the payment method details you link, such as your GCash or Maya account reference, used only to process transactions.

Payment references are stored in encrypted form and used only to route your deposits and withdrawals. We do not store full wallet credentials in a retrievable plain-text format on our systems.

Yes. Submit a data access request through live chat or the Help Centre under Account Settings. Include your registered account ID and we will respond within the timeframe required by applicable law.

Send a deletion request via the Help Centre or support email. Note that some records — such as transaction logs — may be retained for the period required by Philippine law before deletion is completed.

We share data only with payment processors and technical service providers that need it to operate your account. These parties are bound by confidentiality agreements and cannot use your data for their own marketing.

Session cookies keep your login active; preference cookies save display settings. Clearing cookies through your browser or mobile app does not close your account, though you will need to log in again.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.